We welcome you to the detailed Privacy Policy. The website is under the authority of BYSL Global Technology Group. We are always concerned about the Customers’ and Visitors’ security while visiting our website. We respect your privacy and want to keep your information protected. The policy describes how we follow in connection with the website and app regarding our disclosure of your information. By using CitiMart, you are allowing us to use your information and at the same time accepting the privacy practices described in the Privacy Policy and consent to our usage of your personal information as specified in the rest of our writings. To learn more, please continue reading.

Data protection is a very sensitive issue and also a matter of trust. We will only use your name and other information which is required according to the guidelines set in our Privacy Policy. We will only collect your information if it is necessary for us to do or relevant to our dealings with you.

You can always visit our website anonymously. We will identify you after you have an account with CitiMart. Your registration is the initiation of your journey with us online.

By using www.getciti.com/mart you already consent to our Privacy Policy. If you have any objection regarding any of the specified policies, please refrain from using the website.

Definitions

Throughout our Privacy Policy, we have some words used to distinguish and present our Privacy Policy to you for smooth communication. The list is generated below for your perusal.

Account: It means your profile is associated with the CitiMart website which is registered with your name, contact number and address.
Company: It refers to CitiMart. “The Company”, “We”, “Us”, “Our”, “Website”, “System” will also refer to CitiMart.
Cookies: It is a file that has information regarding visits to CitiMart. This will provide us with information and your history with CitiMart.
Device: Desktop, laptop, tablet, smartphone or any other platform from where you can access CitiMart.
Personal and Usage Data: This refers to any data relating to users with our website.
Third-Party Social Media Services: This refers to any website or social media through which a Customer or Visitor can create an account with CitiMart.
User: It refers to the individuals using the website. “You”, “Your” will refer to Customers and Visitors.

Personal Information We Collect

Personal information means your Name, CitiMart Password, Contact Number, Address, Payment Information (including Credit/Debit Card Number, Name for online transactions), Financial Information (including Bank Account Number), Purchase History and Location History (including your device on which you access our website) for delivery. Personal information may include your email, social networking, and demographics (date of birth, age, gender). While conducting an online survey, you may be requested for additional information (such as your favourite brand, special needs of goods, what improvements you want to see in us and your satisfaction with us) which will help us in providing enhanced services.

There is little information that is recorded automatically. For example, IP address, location, Device ID, Device Type, Product Search History, Type of Browser, Operating System, Date and Time of your visit to CitiMart website and if you are redirected from another website. We use cookies and web beacons to track a customer or visitor.

Personal Information Usage

We use your information in maintaining, developing, operating and providing better services through our online gateway. For instance, it will help us locate our customer cluster and improve service for that particular area. We can also include a wider variety of goods for you according to your search results with CitiMart. We will communicate with you either directly or through our customer service personnel and notify you about our added services and any improvements regarding CitiMart store and website. This will be entirely marketing and promotions. We may send you emails.

We will monitor the usage of our website and figure out the problems you may face based on your provided information. This will greatly help our data analysis, market research, consumer research, trend analysis, demographic analysis and financial analysis. This will enhance the quality of our existing services.

Personal Information Retention

We will keep your information as long as it is necessary for our purposes set in the privacy policy. For instance, to comply with our legal obligations, to solve disagreements and to implement our legal policies and agreements. We will retain information for longer if required for our further processes internally.

Personal Information Security

We have advanced technology embedded with skilled personnel to manage your provided information and ensure safety. We assure you that there will be no unauthorized or unlawful access, accidental loss, destruction or damage to your provided information. All your information is stored in our secure server which is also ensured with a firewall. We will ask for proof of identity before we disclose your information to you as well. Despite all the efforts, we cannot guarantee the security of the network, system, servers, device and database we control.

Personal Information Update

You can always update your information. Please make sure, all the updated information is accurate as we will proceed with our dealings with the information you provided.

Personal Information for Third Parties

We will provide your information in case of deliveries which is an integrated part of our service to send your product at your convenience. In addition, we need to provide the information to collect payments from multiple payment streams, improve our marketing strategies, and provide better customer service assistance.

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